Terms and Security
It is our mission as RS Fine Chocolate, to create the finest handcrafted chocolates. As a result, we aim to deliver the best possible customer experience, all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights according to United Kingdom law. These include all the current guidelines relating to the information that we hold about you, and to clarify this we have a published Privacy Statement.
Product and packaging are subject to change or substitution without prior notice. If necessary, we will substitute for an equal or higher priced item directly, as most of our orders are time critical; and we may not have time to contact you. If time is available, we will try to contact you.
Our definition of the United Kingdom includes the U.K. mainland, Northern Ireland, The Channel Islands & the Isle of Man. NOTE: Due to Brexit, we are no longer delivering to Europe, but we will monitor this and review our delivery policy if it becomes easier to send to Europe again at some point in the future. We do not deliver to global destinations beyond Europe due to the time spent in transit.
We accept payment by Visa, Mastercard and Paypal. All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. We require you to supply the registered address of the Credit Card holder, which is used to validate your order with your selected credit card company. Failure to supply the correct details will result in your order being held pending the supply of the correct details.
The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non-United Kingdom address the appropriate exchange rate will apply. All prices quoted will include VAT at the appropriate rate, currently 20%. If you are eligible to reclaim the sales tax, on request we will be able to supply you with a VAT receipt.
In the unlikely event that your payment card is used fraudulently to make a purchase with RS Fine Chocolate, you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.
NOTE: We are currently only able to deliver to UK addresses. We do not recommend delivering our perishable products to warm countries. As we have no control the amount of time taken to delivery & over the temperature during transit and upon arrival abroad, we cannot accept responsibility for melted products if you choose to ship goods internationally.
Thank you for your interest in our website. Data protection is of a particularly high priority for the management of R S Fine Chocolate. The use of the Internet pages of R S Fine Chocolate is possible without submitting any personal data, however if a visitor wants to use special services via our website, such as purchases, membership or contacting us, processing of personal data could become necessary. If the processing of personal data is necessary and there is no statutory basis for such processing, we generally obtain consent from the visitor. The processing of personal data, such as the name, address, e-mail address, or telephone number of a visitor shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to R S Fine Chocolate. By means of this data protection declaration, our website would like to inform the public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, visitors are informed, by means of this data protection declaration, of the rights to which they are entitled. As the controller, R S Fine Chocolate has implemented numerous technical and organisational measures to ensure the most complete protection of personal data that is processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every visitor is free to transfer personal data to us via alternative means, e.g. by telephone, email etc.
The data protection declaration of R S Fine Chocolate is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our data protection declaration should be legible and understandable for the public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used. In this data protection declaration, we use, inter alia, the following terms:
a) Personal data Personal data means any information relating to an identified or identifiable natural person (“visitor”). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an on-line identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
b) Visitor is any identified or identifiable natural person, whose personal data is processed by the controller responsible for the processing.
c) Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
d) Restriction of processing Restriction of processing is the marking of stored personal data with the aim of limiting their processing in the future.
e) Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location, or movements.
f) Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific visitor without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
g) Controller or controller responsible for the processing Controller or controller responsible for the processing is the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
h) Processor is a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.
i) Recipient is a natural or legal person, public authority, agency, or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be following the applicable data protection rules according to the purposes of the processing.
j) Third party Third party is a natural or legal person, public authority, agency, or body other than the visitor, controller, processor, and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
k) Consent of the visitor is any freely given, specific, informed, and unambiguous indication of the visitor’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
2. Name and Address of the controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:
3. Collection of general data and information The website of RS Fine Chocolate collects a series of general data and information when a visitor or automated system calls up the website. This general data and information are stored in the server log files. Collected information may be
(1) the browser types and versions used,
(2) the operating system used by the accessing system,
(3) the website from which an accessing system reaches our website (so-called referrers),
(4) the sub-websites,
(5) the date and time of access to the Internet site,
(6) an Internet protocol address (IP address),
(7) the Internet service provider of the accessing system, and
(8) any other similar data and information that may be used in the event of attacks on our information technology systems. When using these general data and information, RS Fine Chocolate does not draw any conclusions about the visitor. Rather, this information is needed to (1) deliver the content of our website correctly,
(2) optimize the content of our website as well as its advertisement,
(3) ensure the long-term viability of our information technology systems and website technology, and
(4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack. Therefore, RS Fine Chocolate analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a visitor.
4. Contact possibility via the website of RS Fine Chocolate contains information that enables a quick electronic contact to our RS Fine Chocolate, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a visitor contacts the controller by e-mail or via a contact form, the personal data transmitted by the visitor are automatically stored. Such personal data transmitted on a voluntary basis by a visitor to the data controller are stored for the purpose of processing or contacting the visitor. There is no transfer of this personal data to third parties.
5. Routine erasure and blocking of personal data the data controller shall process and store the personal data of the visitor only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to. If the storage purpose is not applicable, or if a storage period prescribed by the European legislator or another competent legislator expires, the personal data are routinely blocked or erased in accordance with legal requirements.
6. Rights of the visitor
a) Right of confirmation Each visitor shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether personal data concerning him or her are being processed. If a visitor wishes to avail himself of this right of confirmation, he or she may, at any time, contact email@example.com
b) Right of access Each visitor shall have the right granted by the European legislator to obtain from the controller free information about his or her personal data stored at any time and a copy of this information. Furthermore, the European directives and regulations grant the visitor access to the following information: o the purposes of the processing; o the categories of personal data concerned.
for RS Fine Chocolate
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